Booking Terms

Last updated: August 2026

These are the terms that apply when you book with Restore Acupuncture (run by Kaveri Bhat). They're written to be read, not to catch anyone out.

1. Booking and deposits

Appointments and classes are booked through our website or by phone. Online bookings are secured with a 20% deposit (or full payment, if you choose), taken securely by Stripe. We never see or store your card details.
The deposit counts towards your session price; any balance is payable on the day.
Prices shown at the time of booking are the prices that apply.

The short version: give us 24 hours' notice and you lose nothing. Give us less, or don't turn up, and the 20% deposit portion is kept.

24 hours' notice or more: cancel or move your booking free of charge, using the link in your confirmation email or by phone. Deposits are refunded in full (or carried over if you rebook); full payments are refunded in full.
Less than 24 hours' notice, or not attending: the 20% deposit portion is non-refundable — it covers the time reserved for you. If you paid in full, everything above the deposit portion is refunded. The remaining balance is never charged.
Refunds go back to the card you paid with and typically appear within 5–10 working days.
If we ever need to cancel or move your appointment, you'll be offered an alternative time or a full refund of everything paid — your choice.

The monthly pass covers your own place in our weekly group yoga classes, renews automatically each month, and can be cancelled any time — cancellation takes effect at the end of the paid period.
Book your class place using the same email as your pass; extra places for friends or family are charged at the normal class rate.
Passes are personal and can't be shared or exchanged for cash. Class no-shows don't carry a charge for members, but repeated no-shows may mean we ask you to book by phone.

Gift vouchers and discount codes are single-use, non-transferable unless stated, valid for 12 months from issue (unless another date is given), and can't be exchanged for cash.
Referral discounts apply to a new client's first visit only, and can't be combined with other codes. Your own referral code can't be used on your own bookings.
We may withdraw a code that's being misused.

Please complete the health check form before your first visit and tell us about any changes to your health afterwards — it keeps your treatment safe and tailored.
Acupuncture and yoga complement your medical care; they are not a substitute for advice from your GP. If you have a significant heart condition, take blood-thinning medication, or have been advised against exercise, please check with your GP first.
We may adapt or decline treatment where it wouldn't be safe or appropriate — if that ever happens, anything you've paid for that session is refunded in full.

Sessions take place at the clinic shown on your booking; the full address is in your confirmation and reminder emails.
Please arrive about 5 minutes early. Arriving late may shorten your session, as the time after yours may be booked.
How we handle your information is covered in our privacy policy.
Anything not working as it should, or something you're unhappy with? Tell us — restoreacupuncture25@gmail.com or +44 7502 500 509 — and we'll put it right.